Frequently Asked Questions about SurePact Grant Management Software
This FAQ page covers the most common questions about SurePact's grant management software, including how it works, who it's for, pricing, and how it compares to other solutions. Jump to the section most relevant to you, or book a demo to see SurePact in action.
What Is Grant Management Software?
What is grant management software?
Grant management software is a digital platform that helps organisations manage the full lifecycle of grants, from applications and funding agreements through to milestone tracking, reporting, and acquittals. It replaces manual processes like spreadsheets and email chains with a centralised, auditable system.
What is a grant management system?
A grant management system (GMS) is essentially the same as grant management software — a structured platform for overseeing every stage of a grant program. Common features include application form builders, review and scoring tools, funding agreement management, milestone tracking, and closeout reporting. SurePact’s GMS is designed for both grantmakers and grant recipients, which is uncommon in the market.
What does a grants manager do?
A grants manager oversees the end-to-end administration of grant programs. This typically includes managing funding opportunities, coordinating applications, reviewing submissions, issuing funding agreements, tracking recipient progress, managing compliance, and producing reports for funding bodies. Grant management software like SurePact is designed to support and automate much of this work.
What is the grant management lifecycle?
The grant management lifecycle covers all stages of a grant program: pre-award (planning, applications, review), award (funding agreements, notifications), and post-award (milestone reporting, acquittals, closeout). SurePact supports all three stages in a single platform — see our grant lifecycle management overview for more detail.
What are grant management best practices?
- Centralise all grant data in one system to maintain a single source of truth
- Use configurable templates for applications and reporting to ensure consistency
- Implement permission-based access so the right stakeholders see the right information
- Automate milestone notifications and task assignments to reduce admin overhead
- Link funding to outcomes to demonstrate program impact to funding bodies
SurePact’s resources and blog cover grant management best practices in depth.
About SurePact
What is SurePact?
SurePact is an Australian-owned and hosted grant management software platform trusted by government, non-profits, higher education institutions, clubs, community health organisations, corporate organisations and other purpose-led organisations. It provide a single source of truth for grant programs from funding to outcome whether you give grants, receive them, or both.
Who is SurePact designed for?
SurePact is designed for:
- Local, state, and federal government departments
- Non-profit and not-for-profit organisations
- Higher education institutions
- Health organisations
- Sports and recreation bodies administering grant programs
- Clubs and community organisations receiving or distributing grant funding
Whether you’re a grantmaker, a grant recipient, or both, SurePact has a module for your needs. Learn more about SurePact for grantmakers or SurePact for recipients.
How is SurePact different from other grant management systems?
Most grant management platforms are built exclusively for grantmakers. SurePact is different in three key ways:
- It covers both grantmakers and grant recipients in a single platform
- We provide 1:1 service and support to all our customers, no matter the size.
- It is built specifically for the Australian context, with local data hosting and compliance built in
SurePact is also ISO 27001 certified and recognised by major local government procurement bodies. See a full comparison at our grant management software page.
Is SurePact Australian?
Yes. SurePact Australian owned and hosted in Australia with local data storage to meet Australian government security and compliance requirements. It is ISO 27001 certified.
SurePact Features
What features does SurePact include?
SurePact covers the full grant management lifecycle with features including:
- Funding opportunities portal (free for applicants)
- Application form builder with customisable templates
- Panel review and scoring tools
- Funding agreement management with e-signatures
- Milestone and progress tracking
- Document and compliance management
- Dashboards for real-time program visibility
- Acquittal and closeout reporting
- Finance system, CRM, and document management integrations
- Ask SurePact — AI-powered natural language search for instant reporting
Explore the full feature set at surepact.com/grant-management-software.
What is Ask SurePact?
Ask SurePact is SurePact’s built-in AI-powered natural language search feature. It allows administrators and managers to retrieve reports, program data, and status updates instantly — simply by asking a question in plain English, without needing to know how to navigate complex reporting dashboards.
Does SurePact integrate with other systems?
Yes. SurePact integrates with existing finance systems, document management platforms, and CRM systems. This gives your team a complete picture of grant funding and program delivery without duplicating data entry. Contact our team via the demo booking form to discuss your specific integration requirements.
Does SurePact support grant recipients as well as grantmakers?
Yes — and this is one of SurePact’s key differentiators. SurePact for recipients allows organisations receiving grant funding to manage projects post-award, track funding awarded versus funding spent, speed up acquittal reporting, and demonstrate program impact — all linked to their funding agreements.
Is SurePact accessible on mobile?
Yes. SurePact is cloud-based and accessible wherever there is an internet connection, across desktop and mobile devices.
Pricing and Plans
How much does SurePact cost?
SurePact pricing is customised based on the modules required, number of users, and implementation and integration needs. There is no one-size-fits-all plan — pricing is tailored to your organisation’s specific situation. Get in touch to get a quote for your requirements.
Is there a free trial available?
SurePact offers a demo rather than a self-serve free trial. The demo is tailored to your organisation’s specific requirements so you can see exactly how the platform would work for your grant programs. Book your demo via the SurePact website.
Government and Local Government
Is SurePact suitable for local government?
Yes. SurePact is widely used by Australian local government councils for managing both inbound grant funding and outbound grant programs. It is recognised by major local government procurement bodies, ensuring councils can engage SurePact through compliant procurement pathways. See SurePact for government for more information.
Does SurePact meet government data security requirements?
Yes. SurePact is Australian-hosted with local data storage, ISO 27001 certified, and designed to meet Australian government security and compliance requirements. Permission-based access controls ensure the right people have the right level of visibility across your organisation.
Can SurePact handle grant management for Victorian government grants and programs?
Yes. SurePact is widely used across Australian government organisations. Whether your organisation administers Victorian government grants, community grants, or receives state government funding, SurePact provides the framework to manage compliance, reporting, and acquittals.
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Is SurePact suitable for managing grants for health organisations?
Yes. Health organisations — including those managing VicHealth grants, healthcare student grants, behavioural health grants, and rural procedural grants — can use SurePact to centralise program management, ensure compliance, and demonstrate outcomes. Learn more about SurePact for non-profits and health organisations.
Non-Profit and Community Organisations
Is there grant management software for non-profits in Australia?
Yes. SurePact’s non-profit grant management software is built for Australian non-profits and not-for-profits that both give and receive grant funding. It helps reduce admin, improve compliance, and demonstrate impact to funding bodies.
Can clubs and community organisations use SurePact?
Yes. Sporting clubs, community clubs, and other organisations that receive grant funding — such as sporting club grants, ClubGrants, active club grants, and state government sports grants — can use SurePact to manage their grants.
SurePact provides tracking for grant funding, track spending against budgets, and complete acquittal reporting requirements.
Can SurePact be used to manage grant programs for sports and recreation bodies?
Yes. State sporting bodies, recreation organisations, and local government councils administering sports grants programs — including Victorian sporting grants, sports grants for QLD, and grant programs for sporting clubs — can use SurePact to manage the full grant lifecycle, from applications through to outcome reporting.
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Higher Education
Is there grant management software for higher education institutions?
Yes. SurePact supports higher education institutions managing research grants, education grants, scholarships, and funding programs. It provides the compliance framework, reporting tools, and audit trail required by universities and other higher education bodies.
Implementation and Support
How long does it take to implement SurePact?
Implementation timelines vary depending on the complexity of your grant programs, integration requirements, and the number of users. SurePact provides a structured implementation process and works hand in hand with your team to configure the platform to your needs. Get in touch to discuss a timeline specific to your organisation.
What support does SurePact offer?
SurePact provides 1:1 support through email and a help desk. Plus we provide an extensive knowledge based filled with useful information. Implementation support is included as part of your onboarding.
Do I need technical expertise to use SurePact?
No. SurePact is designed to be easy to use. There’s guided workflows and no code forms Your grants team can manage the platform day-to-day without specialist technical knowledge.
Getting Started With SurePact
How do I get started with SurePact?
The best starting point is to book a demo with the SurePact team. They’ll walk through your organisation’s specific grant management challenges and show you exactly how the platform addresses them.
What information should I prepare before my demo?
It helps to have a clear picture of:
- Whether you are a grantmaker, a grant recipient, or both
- The number and scale of grant programs you manage
- Your current pain points — reporting, compliance, visibility, acquittals
- Any systems you would need SurePact to integrate with
- The number of users who would need access
You can also read our guide to choosing grant management software to prepare the right questions before your demo.
Where can I find more grant management resources?
SurePact publishes practical guidance on governance, compliance, and impact-led grant management at the SurePact blog and resources hub. You can also subscribe for regular grant management insights by email.
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